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Customer Service Lead & Office Manager - Harlow - Full Time - £30,000 - £33,000

Location: HARLOW, ESSEX, UNITED KINGDOM Salary: 30,000-33,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 17
Posted: about 1 month ago Reference: X3-383102

Are you an experienced Office Manager?

Do you like working in a fast paced office environment?

To work within a small team within a busy Distribution Centre in Harlow

The individual will be required to personally participate in all functional areas of responsibility.

• Establish and maintain customer accounts;

• Implement continuous improvement programs to reduce cost and increase quality;

• Drive the resolution of customer’s issues through a disciplined problem-solving approach;

• Promote a safe workplace throughout the entire business unit;

• Have 2-3 members of the customer service team reporting directly into you;

• Assist UK Sales Manager on special projects as needed;

• CRM (Customer Relationship Management);

• Establish and maintain customer accounts, sales/ tax reporting;

• Collect, analyse and summarise account information and trends. Required Qualifications & Experience:

• Strong interpersonal and communication skills;

• Knowledge of advertising, marketing and sales promotion techniques advantageous;

• Establish and maintain positive working relationships;

• Ability to accurately complete tasks within tight deadlines in a fast-paced environment;

• Planning and organisational skills.

Experience within telesales management, have managed a team before and MUST have attention to detail with a great work ethic!

If you are interested in this position please apply NOW!

Please note due to high volume applications not all applicants will be contacted

 

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