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Customer Service Executive

Location: SOUTHPORT, MERSEYSIDE Salary: 20000.00 - 22000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3099605
Reed Business Support are pleased to be recruiting on behalf of a successful family run company based in Southport. Specialising in the sales and maintenance of luxury holiday static homes and lodges we are looking for a Customer Service Executive to join their growing team.

Offering a competitive basic salary of £20,000 - £25,000 depending upon experience, this company reward their staff incredibly well and offer a fantastic working environment. Working Monday to Friday you will also benefit from 20 days holiday (+ bank holidays), a beautiful office environment and discounted staff entry to leisure use of the holiday parks.

Your daily duties will include…
• Acting as the first point of contact for incoming customer enquiries regarding aftersales enquiries
• Maintaining a log of incoming enquiries, ensuring thorough information is taken as to the nature of the problem, the parts that may need to be ordered and a lead time as to when a contractor will be with them
• Liaising with customers and maintaining a consistent stream of communication from initial enquiry to completion / courtesy call delivering excellent customer service at all times
• Answering any ongoing queries as necessary and providing regular updates to customers
• Dealing with complaints and escalating if necessary

The successful candidate will be…
• Able to deliver excellent customer service
• Able to multitask and juggle multiple enquiries and monitor their progress at all times
• An excellent communicator, able to liaise with colleagues in a clear and concise manner to ensure projects are completed as soon as possible

To apply for this exciting opportunity click on the link below and attach your most recent CV. Should you require further information please contact Laura Brookes on 01772 200843 or for further information.

Know anyone who may be interested? Reed offer £50 worth of shopping vouchers for successful referrals.

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