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Customer Service Engagement

Location: SWINDON, WILTSHIRE Salary: 11.00 - 12.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3046280
Customer Service Engagement 
Starting ASAP 
£11.50 per hour
Temporary to Permanent position 

Reed are currently seeking 4x Customer Service Engagement Consultants to join our client based in West Swindon on a temp to perm basis.

This position will be working 35 hours per week, Monday to Weds 10am - 7pm, Thursday 10am - 6pm Friday 9am - 1pm.

You will be Reporting to the Customer Engagement Supervisor, the primary purpose of the Customer Engagement Consultant is to undertake proactive outbound calls to existing clients to ascertain whether they wish to discuss their needs with an adviser and, where interested effectively direct them to the right part of the business.

The Customer Engagement Consultant will, from time to time, also be expect to promote the Company’s products or services, respond to customer enquiries and undertake customer research.

My client is looking for a candidate with the following skills:

- Good customer service skills
- Experience with outbound/inbound calls
- Good communication skills/listening skills are key
- Tenacity
- Great people skills and can talk to a range of different people and overcome challenges/objections in a positive way
- Flexible
- Experience of working in a target driven environment
- Self-motivated and can work to self-targets but also has a team attitude
- Having some mortgage/ protection/financial background is desirable but not essential
- Aspiration to work in the financial sector and develop their career
- GCSE level (C or above in maths & English)
- Familiar with telephony, dialler technology and systems
- Microsoft office

Knowledge of Financial Services products including Protection, GI and Mortgages is desirable but not essential.

If this role is of interest to you, then please contact Jessica Bellis on 01793 532230 or jessica.bellis@reedglobal.com

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