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Customer Service Desk Analyst

Location: EXETER, DEVON Salary: 15000.00 - 16000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 2 months ago Reference: 3091831
Our client, an established and growing team based in Exeter, are currently looking for a Customer Service Desk Analyst to join their team on a 6 month fixed term contract basis. The customer service desk acts as a single point of contact for all ICT related queries. This is a great opportunity for someone involved in customer service to move into IT support.

Duties Include;

• To provide technical 1st Line Support and resolve a high percentage of incoming IT Support requests
• To answer incoming calls and record details of faults – a high level of detail and accuracy is required
• To follow procedure, maintain documentation and standards and to collate and submit asset information as required
• Assess business impact of IT Incidents and follow escalation procedures as directed
• Assign unresolved incidents to the correct internal support team or invoke 3rd party support
• Communicate status updates to users and carrying out quality checks
• To work under the direction of the CSC Manager and CSC Team Leader to meet Contact Management and Incident Management SLA’s and provide accurate management information and reports
• To utilise fully the solutions database and contribute to keeping it relevant and accurate

This is a 6 month fixed term contract position offering circa £15,750 per annum on a pro rata basis. This is a great opportunity to move into an IT support position and kick off a fantastic career. Training on all systems will be provided.

The hours for this role are Monday to Friday, between 07:00 – 18:00, so you will need to flexible with what hours you can work.

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