A leading specialist DIY business is looking for a Customer Service Coordinator to join their small but rapidly growing team asap on a temporary basis (approx 3 months) with potential to become a permanent.
The company mainly works from home, but the role will start in the office to enable proper training. Hours Monday to Friday from 9am to 5pm.
The role requires a high degree of customer service experience, strong team skills, attention to detail, problem solving skills and a proactive attitude to get things done.
The role will mainly consist of;
Receiving and processing orders - via email, web portal or EDI and prepare the orders for shipment, enter the orders on internal systems, manage back orders and update customers regarding the timing of shipments
Liaise with external logistics partners - work with logistics partners to ensure orders are picked and shipped on time and flag any shortfalls, manage problems in deliveries and ensure corrective actions are put in place and communicated to customers
Invoicing - raise and process invoices in line with customer agreements
Brexit related customs procedures - work with UK Finance and Supply Chain to manage the completion of all customs declarations as required to ensure inbound deliveries arrive on time
Must have previous experience working delivering customer service in a multi channel business environment, must have excellent literacy and IT skills. Ideal candidates will have French as a second language.