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Customer Service Coordinator

Location: NORWICH, NORFOLK Salary: 27000.00 - 27000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 days ago Reference: 3117202
We have an excellent 6 month contract opportunity with our client based in Norwich who are looking to recruit a Customer Service Coordinator.

Working within the operations team, your role will be pivotal to ensuring the client’s needs and expectations are met and surpassed.

Working Hours Monday – Friday 08.00 – 16.30


• Ensure all customer orders are delivered on time
• Planning and managing logistics to include warehouse, transportation and customer services coordination
• Directing and orchestrating the full order cycle
• External and internal liaison and negotiations with hauliers, warehouse staff, colleagues and other departments
• Keep track of delivery times, transport costs and efficiency
• Plan optimal routes and process shipments
• Resolve, monitor and find solutions for any arising problems or complaints from hauliers, customers and all other contacts
• Input and manage orders and bookings through the Sage system
• Coordinate and raise paperwork according each country delivery requests
• Booking deliveries with hauliers
• Ensure customers are kept regularly updated on the status of their orders
• Close liaison with the sales managers
• Develop business by gaining new contacts (hauliers, warehouse etc.)
• Work closely with the accounts department to confirm the invoicing timeline
• Raising paperwork for returns in liaison with the accounts department for credit purposes
• Organising and sending proformas to customers

We are looking for the following skills....

• Highly organised • Used to working with tight deadlines • Excellent communication skills both on the phone and via email • Forward thinker • Language skills would be beneficial • Ability to work using their own initiative • Able to work as part of a team • Experienced user of Sage • Strong skills with all Microsoft office applications (excel, word, outlook and access)

Please contact gemma.carver@reedglobal.com with your CV in Word.

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