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Customer Service Coordinator

Location: DUBLIN WEST Salary: 24000 - 24000 EUR Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 3
Posted: 3 months ago Reference: 3047072

Objective of the Role


To assist with all facets of customer queries for my clients call centre and to provide an efficient, professional and proactive service to customers.


Hours


Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.


Main Duties


• To handle all incoming and outgoing telephone calls, letters and e-mails in a prompt and courteous manner in line with the company and client expectations.
• To responds in a timely manner to all customer calls, letters and emails.
• To resolve all customer enquiries to the satisfaction of all parties concerned.
• To conduct Marketing Campaigns and outbound calls.
• To maintain a culture, which is driven to deliver a level of customer service indicative of the expectation levels of our clients.
• To maintain and update personal knowledge of past, present and future product ranges and programmes to facilitate an accurate response to the customer/retailer.


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