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Customer Service Coordinator

Location: DUBLIN WEST Salary: 24000 - 24000 EUR Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 5 months ago Reference: 3047055
My client is a leading Global Insurance Company based in Dublin West.

Objective of the Role
To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.

Hours

Shifts based on a 35 hour week – between the hours of Monday to Friday 08.00 – 20.00, Saturday 09.00 – 19.00 and Sunday 10.00 – 18.00

Main Duties

• To answer incoming property, motor and medical assistance telephone calls.
• To provide the caller with all relevant information and services.
• To dispatch assistance work to the appropriate network contractors or recovery agents.
• To make follow up telephone calls on all property assistance cases to establish customer satisfaction.
• Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.
• To ensure that all client information is simultaneously entered onto the database.
• To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.
• To perform such administrative tasks as appropriate to your files/calls.
• To inform the Supervisor/Manager of any calls that may become problematic.
• To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.