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CUSTOMER SERVICE - COMPLAINTS

Location: ANDOVER, HAMPSHIRE Salary: 18000 - 25000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 12 days ago Reference: 3114274
Do you have financial services/PPI or strong customer service experience?

Reed is working in partnership with the UK’s leading outsourcing organisation to recruit for Case Handlers to join a team in Andover. This is a fixed term contract position until February 2018.

Role Responsibilities
This is a Case Handler position with one of the UK's leading banking groups. Your day to day role will be to use your skills or knowledge to deal with, investigate and rectify a range of regulated / medium complex customer complaints, escalating issues as appropriate. You will make & receive calls from customers to gather further information. You will be the first point of contact for the customer and you will demonstrate a high level of empathy whilst discussing their accounts.

You will be working on the phone, carrying out administration on various back office systems, and using various IT systems to help service the customer ­ so it's essential that you're comfortable working on the phone and are computer literate.

Hours of Work

You will be working 37.5 hours per week (full time) between 9.00am – 5.30pm

Salary

This position offers an excellent salary of between £18,000 per annum for entry level and up to £25,000 per annum if you have a lot of financial services experience.

How do I apply?

You can click the ‘Apply Now’ button below, or you can email us at insurance.contracts@reedglobal.com

Once you’ve applied, we’ll send you an online test to complete which takes 15 minutes. We’ll carry out a phone interview with you before we book you on to an interview with the client. Interviews are taking place week on Wednesday 18th October 2017 only.

We’ll speak to you soon!

Please note:

­ We’re unable to accept applications from candidates who are unable to commit to full time hours in the fixed shift above
­ As this role is within financial services, you will be required to pass a credit check & criminal records check.

Related Keywords:
Case Handler – Call Handler – Customer Service ­ PPI – Insurance jobs – Jobs in Andover – Call Centre jobs

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