|Location: NORWICH, NORFOLK||Salary: 8 - 8.2 GBP Per Hour|
|Sector: Business Support||Job Type: Contract|
|Shift Type: N/A||Applications: 1|
|Posted: 28 days ago||Reference: 3064858|
Our ideal candidate is energetic, enthusiastic with excellent customer service skills and experienced of working in a fast paced environment. Problem solving will be a must and using your communication skills clearly to help our customers and overcome difficult situations.
A strong background in Customer Services and experience of providing a high standard of customer service both verbally and written is essential so please ensure you have demonstrated this on your CV.
Full training will be given. Working Monday – Friday 8.45-5.15pm, you will be included on a rota which will involve some Saturdays and Sundays and possible bank holiday's. You will have free parking on site.
• Answering customer/consumer queries across all mediums (phone/e-mail/on-line chat)
• Communicating with colleagues across the business to promote best practice
• Using in-house IT systems to manage ordering, reservations, dispatches, invoices and returns
• Maximising sales opportunities by identifying alternative products
• Sales order maintenance e.g. cancelling orders and stock control measures
• Manage our Automatic Stock Control system for customers through pattern amends and movements, store stock levels, stock takes, returns etc
• Highlight possible stock shortages and liaise with planning department on delivery dates
• Confident use of websites and new systems
• Working with partner logistics provider; understanding tracking, queries, negotiation
If you are interested in this opportunity, then please apply now or send your CV to Laura.Ward@Reedglobal.com
Please note due to the high number of applications we anticipate we will receive for this post, if you have not heard from us within 5 working days, then your application has been unsuccessful.
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