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Customer Service Associate - LONDON

Location: WALLINGTON, SURREY Salary: 12.00 - 12.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: 4
Posted: 11 months ago Reference: 3099746
We are currently on the lookout for two Customer Service Associates to join one of the leading housing associations in the UK. This role is estimated to last for twelve weeks based in Wallington, South London

Your role

You'll be responsible for all interactions throughout the customer journey, including handling all contacts in a courteous manner, taking ownership of queries when appropriate and ensuring the customer is given the correct advice, in order to meet personal and business objectives.

Your Main Accountabilities

- Deal with customer queries at the first point of contact to meet both compliance and customer satisfaction targets.

- Provide an efficient, courteous service to both internal and external customers

- Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences

- Works collaboratively with colleagues in the Customer Service Centre to improve service effectiveness

- Support the delivery of all administrative tasks to support housing and asset
management services

- Follow approved processes and use IT systems

Your experience

- Previous experience of working within a customer service / contact centre

- GCSE or equivalent in English language

- Understanding of the housing sector and social responsibilities of landlords

- Proven experience of working in a fast paced environment

**Candidates must be immediately available**

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