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Customer Service Associate

Location: NOTTINGHAM, NOTTINGHAMSHIRE Salary: 17500.00 - 17500.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 13 days ago Reference: 3088909
We are currently on the lookout for a Customer Service Associate to join one of the leading housing associations in the UK.

Your role

You'll be responsible for all interactions throughout the customer journey, including handling all contacts in a courteous manner, taking ownership of queries when appropriate and ensuring the customer is given the correct advice, in order to meet personal and business objectives.

Your Main Accountabilities

- Support the delivery of all administrative tasks to support housing and asset
management services

- Deal with customer queries at the first point of contact (including: telephone calls,
personal visits, emails, written correspondence and webmail queries) to meet both
compliance and customer satisfaction targets.

- Resolve customer queries at the first point of contact wherever possible, or correctly
signpost the customer to the right department.

- Support the delivery of all administrative tasks to support housing and asset
management services

Your experience

- Previous experience of working within a customer service / contact centre
environment

- GCSE or equivalent in English language

- Understanding of the housing sector and social responsibilities of landlords

- Proven experience of working in a fast paced environment


This is a full-time position and working hours will be 37.5 a week on a rotational shift pattern basis between 8am - 8pm through Monday to Sunday. (You will be expected to work one weekend during a four week period).


Please click apply if you fulfill the role requirements.


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