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Customer Service Assistant

Location: CENTRAL LONDON, LONDON Salary: 10.00 - 10.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 10 days ago Reference: 3069537
Customer service assistant needed for a high end brand in the West End of London, must be fluent in Dutch both written and Oral.  

Typical duties will include:
- Exceeding customers’ expectations of Made.com
- Handling telephone calls, e-mails and online through Live Chat with customers and associated companies
- Providing prompt, efficient and consistent information and communication in line with company policy
- The accurate handling of all consumer initiated interaction to ensure that customers receive the information that is right for them first time
- The resolution of consumer issues and complaints including consistent follow up and escalation where necessary
- Complaints resolved within company defined timescales and to policies
- Following through enquiries from inception to completion
- Maintain a full understanding of all product lines

The Ideal candidate will have:
- The ability to communicate confidently in both clearly spoken and written English as well as having the ability to build a rapport with people quickly and effectively
- A professional, pro-active and ‘can do’ attitude with exceptional attention to detail with excellent organisational skills and a passion for providing outstanding customer service
- Be able to problem solve quickly and take ownership comfortably
- Enjoy working in a busy environment, whilst remaining patient.
- You will need fast accurate computer skills and be prepared for a high volume of customer contacts
- The ability to deliver excellent results and constantly improve our customer's experience and aid in our continued growth
- Shifts to be agreed but at least 1 shift on a Saturday or Sunday with a minimum of 16 hours per week.





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