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Customer Service Assistant

Location: AVONMOUTH, AVON Salary: 18000.00 - 18000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3093245
** Customer Service Assistant **

Key Responsibilities:

Receiving 50-80 inbound calls per day.

• Take ownership and deal effectively with customer queries and requests for information, seeing them through to completion.
• Manage customer expectations and provide excellent levels of customer service.
• Process promptly and accurately, inbound sales enquiries, orders and credit notes.
• Agree prices within set parameters using the pricing tool for all new enquiries.
• Process promptly and accurately outgoing quotations including leads generated by AM’s and TAM’s.
• Promote products in cross-sell and up-sell opportunities appropriately.
• Convert and close orders following enquiries at every opportunity.
• Raise a quotation for every enquiry.
• Assist customers to resolve debtor issues.
• Support and participate with sales promotions, including outbound calls if required.
• Participate and travel to training events and other business activities.
• Manage customer complaints effectively ensuring that the customer is satisfied with the final outcome.

**Previous customer service experience essential **

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