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Customer Service Analyst

Location: LEEDS, WEST YORKSHIRE Salary: 22000 - 25000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 8 months ago Reference: 3094340
Reed Business Support divison is proud to work alongside a multi-billion dollar global home appliance manufacturer with over 75,000 employees worldwide. With subsidiaries across the globe, the expanding UK site was formed 4 years ago. This is an exciting time to join the business as they have recently moved to larger premises and are increasing their presence in the UK consumer marketplace.

The are looking for a Service/Spares Analyst to join their small, yet successful team at the Leeds site.
The role is mainly office based although there will be the need to visit our Service Providers and warehouse occasionally. Some of the tasks involved are:
• In-depth analysis of parts usage ensuring appropriate quantities of stock is ordered in a timely manner
• In-depth analysis of repair details and product failures to identify failure mechanisms
• Customer Service support, dealing with product exchange requests, spare part delays and resolution of general customer issues
• Manage the administration of stock control system and stocktaking
• Spares stock planning ensuring the timing of deliveries efficiently matches outgoing orders
• Fast, accurate and precise data entry of customer orders and consignment information using MS Excel and other internal systems.

• Demonstrate high levels of data accuracy at all times
• Able to analyse stock movements and make recommendations for further action/planning as required
• Good levels of IT and software knowledge and to demonstrate Data analysis techniques.
• Demonstrate a proven logical, methodical and process driven mind-set.
• Professional, focused and the ability to juggle numerous tasks at once whilst ensuring accuracy and quality is retained at all times.
• Excellent Customer Service skills

If you have what it takes and are willing to face a new challenge, please apply now!

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