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Customer Service Agent

Location: IPSWICH, SUFFOLK, UNITED KINGDOM Salary: 18,416-18,416 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 year ago Reference: X3-347239

Are you looking for a role that is outside the normal office hours?
Do you have strong customer service skills and confident on the phone?
Are you looking to work for a successful and expanding team within Ipswich town centre.

My client who prides themselves on their customer service is looking to expand their current team within their out of hours department to handle customer enquiries and input relevant information on their data system.

They have the following hours available:
22.00-08.00 of 4 on 4 off shifts. £18,416. £19,680 full time equivalent.

What’s involved?
Your day to day duties will include the following:
Answering all calls with a professional telephone manner and answering them within an agreed time frame.
Inputting relevant information onto their database
Calling all customers back within the agreed timescale
Following company procedures
Keep up to date with all of the administration support required.
Making sure workload is kept within a 2 day turnaround.

Why you?
You will be a confident communicator, both written and verbal and be able to work to tight deadlines. They are looking for someone that is keen to learn and has lots of enthusiasm to fit in with their vibrant team.

What is in it for you?
A vibrant and sociable team
Town centre location
Retailer discounts
Structured training
20 days holiday plus bank holidays which does increase with length of service
Joining a successful and expanding company that offer progression routes.

If you are interested in this role please apply below or contact Charlotte in Reed Ipswich.


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