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Customer Service Agent

Location: BLACKWOOD, GWENT Salary: 8.45 - 8.45 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: 17 days ago Reference: 3084501
Immediately available Temporary Customer Service Candidates Needed in the Blackwood Area.

Our client, a market leader in their field and based in Blackwood are looking to recruit Customer Service Agents for their contact centre.

If you are passionate about customer service, reactive and are familiar with diary management and postcodes then read on and apply!

MAIN PURPOSE OF THE ROLE

You will own all inbound telephone queries received to the Call Centre, making use of appropriate systems to record and collate all information relating to the queries and complaints received to ensure a ‘first call resolution’ for the customer. Providing customers with service excellence is a key element of the role.

The role is pivotal in ensuring our customers receive a speedy response and solution to their query or problem. You will book appointments with customers, answer questions regarding our products and services and will act as the first point of contact for all enquiries.

You will be responsible for liaising with customers and our field teams to schedule and book in appointments for our services.

KEY ACTIVITIES

 Responsible for booking appointments with customers, quickly and accurately.
 Responsible for resolving customer complaints
 Responsible for responding to customer queries in a timely manner
 Responsible for sending and monitoring our Customer & Client Satisfaction Surveys.
 Responsible for making outbound calls to book appointments with customers.
 Responsible for co-ordinating and booking assessor diaries using the diary booking system.
 Responsible for booking appointments with customers, quickly and accurately.
 Responsible for finding ways to secure an appointment with difficult to reach customers.

Please apply now to be considered for this position or you can contact me on – kelly.batchelor@reedglobal.com


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