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Customer Service Advisor - Sofia/Bulgaria

Location: Sofia Salary: Salary Negotiable
Sector: Other Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: 3042787
Our client is a leader in global business services with over 50,000 staff members worldwide. Their ultimate goal is to differentiate their clients in their marketplace and make them more competitive. With their holistic approach they bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation.

We are looking to hire Customer Professionals for their new client TripAdvisor in an exciting new project.

About TripAdvisor:

TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.

About Holiday Lettings:

Holiday Lettings is the largest holiday home website in the UK and continues to grow impressively with a constantly changing product offer. It is a fully owned subsidiary of TripAdvisor.com, the largest travel community in the world, with more than 20 million unique monthly visitors worldwide. TripAdvisor has recently reached a milestone of 100 million reviews and opinions, doubling its content in two years and featuring more user-generated content than any other travel website!


Description:

We are looking for energetic, customer-oriented professionals to join the team. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding service and add value to the customers’ experience that continually exceeds their expectations. The team will be working to provide high-quality, pro-active support and ensure a high standard of advertising across the site.

Responsibilities:

• Handle inbound calls consistently meeting and maintaining department standards and goals;
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need;
• Resolve calls and only escalating when all options have been exhausted;
• Promote company’s services and provide the best solution for each client within policy guidelines;
• Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Meet schedule adherence goals set forth by TripAdvisor;
• Make outbound calls to customers to follow up on a variety of issues;
• Work effectively and concisely within a larger team structure to meet company goals;
• Maintain positive attitude at all times.


Requirements:

• High school, college or university degree;
• Excellent customer care skills;
• Fluency in Italian / Spanish / French;
• Fluency in English;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Excellent listening skills;
• Traveler-focused with the ability to work effectively and professionally with internal and external customers;
• Strong problem solving skills/ability to empathize with customer;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others.
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Strong organizational skills with ability to effectively manage competing priorities;
• Strong attention to detail;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.

The company provides a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:

• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
• Team events.

If you think you are the right fit for this influential, challenging and rewarding role, please send us your CV to info.bulgaria@reedglobal.com

All information provided will be treated strictly confidential.