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Customer Service Advisor

Location: BEXLEYHEATH, KENT Salary: 9.00 - 10.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: 11 months ago Reference: 3066787
I am currently recruiting for an experienced Customer Service Advisor to work for a large organisation in Bexley.  Working Mon-Fri 9:00 - 17:30. The hourly pay rate is between £9.00 -£10.00ph.  This is a temporary ongoing role.

 Main Duties and Responsibilities:
1. Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact. Enquires may be by telephone, face to face, letter or e-mail.

2. Respond to customer correspondence in accordance with service standards seeking advice only on complex issues and service areas outside their immediate knowledge.

3. Process contacts recording information in accordance with procedures and where necessary maintaining and updating records on the CRM system.

4. Answer incoming calls promptly and make the required connection after ascertaining the nature of the business of the caller.

5. Liase with colleagues in other teams and departments to resolve customer contacts and where appropriate advocate on their behalf to resolve difficult complaints and enquires.

Essential requirements:

• Experience of working in a customer-centred environment dealing with customer enquires.
• Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills, as well as recognition of the importance of the effective use of ICT to deliver a streamlined, efficient customer service function
• Well developed customer service and communication skills (e.g. listening and questioning)
• Demonstrable organizational skills and the ability to organise and prioritise work to competing demands

Please apply with a copy of your most current CV

Please note: Only CVs with the required skills will be considered

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