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Customer Service Advisor

Location: NORWICH, NORFOLK Salary: 8 - 8.2 GBP Per Hour
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 6 months ago Reference: 3064821
Are you looking to commit to a role and available immediately. If so we have a client who is looking to appoint someone on a temporary basis for the next 6 weeks with the potential of a permanent contract.

Our ideal candidate is energetic, enthusiastic with excellent customer service skills and experienced of working in a fast paced environment. Problem solving will be a must and using your communication skills clearly to help our customers and overcome difficult situations.

A strong background in Customer Services and experience of providing a high standard of customer service both verbally and written is essential so please ensure you have demonstrated this on your CV.

Full training will be given. Working Monday – Friday 8.45-5.15pm, you will be included on a rota which will involve some Saturdays and Sundays and possible bank holiday's. You will have free parking on site.

• Answering customer/consumer queries across all mediums (phone/e-mail/on-line chat) 
• Communicating with colleagues across the business to promote best practice
• Using in-house IT systems to manage ordering, reservations, dispatches, invoices and returns
• Maximising sales opportunities by identifying alternative products
• Sales order maintenance e.g. cancelling orders and stock control measures
• Manage our Automatic Stock Control system for customers through pattern amends and movements, store stock levels, stock takes, returns etc
• Highlight possible stock shortages and liaise with planning department on delivery dates
• Confident use of websites and new systems
• Working with partner logistics provider; understanding tracking, queries, negotiation

If you are interested in this opportunity, then please apply now or send your CV to

Please note due to the high number of applications we anticipate we will receive for this post, if you have not heard from us within 5 working days, then your application has been unsuccessful.

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