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Customer Service Advisor

Location: NORWICH, NORFOLK Salary: 17000.00 - 17000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: 3170557
We are currently recruiting for an exciting new opportunity based at our clients superb offices based on the Broadland Business Park estate. Our client is looking to recruit a Customer Services Advisor to deal with client enquiries.

The hours are Monday to Friday 8.45am -5.15pm, 40 hours per week. 

• Answering customer/consumer queries across all mediums (phone/e-mail/on-line chat)
• Co-ordinating cross functional opportunities for business improvement
• Using in-house IT systems to manage ordering, reservations, dispatches, invoices and returns
• Maximising sales opportunities by identifying alternative products
• Sales order maintenance e.g. cancelling orders and stock control measures
• Manage our Automatic Stock Control system for customers , store stock levels, stock takes, returns etc
• Highlight possible stock shortages and liaise with planning dept on delivery dates
• Understanding and dedicated support to Key accounts
• Confident use of websites 
• Resolving queries with our delivery partner- tracking orders and resolving queries


• Excellent people and communication skills (verbal and written)
• Team player, honest and reliable with strong listening skills
• Ability to work under pressure and manage stress
• Calm when dealing with difficult customer situations
• Proficient at multi-tasking and problem solving
• Driven to meet targets and commercially aware
• Comfortable with taking the initiative
• Open to flexible working patterns and adaptable to change
• Able to demonstrate a high degree of attention to detail and accuracy
• Ability to establish a rapport with customers, consumers and external businesses
• Knowledge and confidence to sell our product ranges
• Proficient in Microsoft Office
• Minimum 5 “good” GCSEs/equivalent including English and Mathematics

Please contact gemma.carver@reedglobal.com with your CV in Word to express your interest in this fantastic opportunity.



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