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Customer service advisor

Location: GODALMING, SURREY Salary: 20000.00 - 24000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 7 months ago Reference: 3166602
There is an exciting opportunity to join a brand new customer service team for my client based in Godalming. They are constantly expanding and looking to recruit a few full time customer service advisors to start in the New Year.

Salary: £20,000- £24,000 depending on experience


My client is offering an excellent benefits package;

24 Days Holiday, Contributory Pension, Private Health Care, 2x Life BYOD joining paymen
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This role will work to a shift pattern- Monday to Friday, 7am-4pm/ 10am-7pm



Main Duties:

• Logging incidents for global customers
• Coordinating and updating logged cases to closure within specified service level’s (SLA)
• Maintaining and publishing training materials using various media products for customers
• Delivery of training to end users of the product
• Completing customer surveys
• Supporting customers & on-board activities
• Producing spreadsheets and tables


Skills/Experience:

• High energy with a confident, engaging and customer focused approach
• Organised with a strong focus on deadlines, accuracy and timely delivery
• Forward thinking approach to undertaking and completing a variety of tasks and activities
• The ability to work as part of a local and internationally distributed team
• Flexibility in working hours to aid the support of Global customers 

An interest or ability to learn the product terminology is essential.

Please apply below or send an up to date CV to lizzy.awty@reedglobal.com 

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