REED Business Support are exclusively recruiting for a Customer Service Advisor for an expanding manufacturing company based on the outskirts of Exeter.
It is a full time permanent role Monday to Thursday 8.30am – 5pm Friday 8.30am-4.00pm
Salary - £18,657.60.
Responsible for providing excellent customer service both to direct customers & existing trade customers.
- Respond to telephone enquiries and direct them to the appropriate person (if required)
- Manage enquiries received through our live chat facility
- Process orders received by email, telephone & through our website (from both trade and retail customers)
- Process & manage orders received via customer portals
- Email customer VAT invoice receipts
- Provide consignment tracking details to our core customers
- To manage and communicate delivery exceptions
- To check and sign off courier invoices
- To assist in the preparation for events by compiling appropriate literature as requested
If this role is of interest to you please click ‘Apply’ now.