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Customer Service Advisor

Location: ROSSENDALE, LANCASHIRE Salary: 15500.00 - 19000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 days ago Reference: 3116506
One of East Lancashire most innovative and inspirational manufacturing organisations, are looking for 2 dedicated Customer Service Advisors.

Based in the heart of Rossendale, our client offers not only a beautiful office environment but the chance to work with a dedicated team who are at the top of their game in the manufacturing industry.

Reed Business Support are once again proud to be representing a reputable company that are trend setters within their market. Our client is looking for bright and enthusiastic Customer Service Advisors, who will be part of a fast paced and vibrant office.


Your duties will include:
• Take inbound customer calls and emails, focusing on identifying needs, problems and changes in circumstances
• Processing customer orders accurately and managing the orders, assisting with any changes that may need doing
• Identify and manage customer complaints, ensuring a fair outcome. Logging each complaint accurately and striving to provide a satisfactory resolution
• Managing the company email inbox, responding to customer enquiries, orders and sample request
• Liaising with customers, updating them on their orders. As well as liaising with the warehouse team and relevant carriers ensuring orders are timely
• Assisting with general office administration when required


Our client has the following benefits to offer the right candidate:
• Full technical training and manual will be provided.
• The salary is £15k- £19k dependent on experience.
• The holidays are 28 days per annum which will increase up to a maximum 33 days following 5 full years’ service
• Pension scheme
• Childcare voucher scheme

If you are passionate about delivering exceptional customer service and can work well in a fast paced environment, then do not hesitate to send your CV through to Victoria O’Connor by replying to this advert or send directly to victoria.o'connor@reedglobal.com

Know anyone who may be interested? Reed offer £50s worth of shopping vouchers for successful referrals!



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