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Customer Service Advisor

Location: ROSSENDALE, LANCASHIRE Salary: 15500.00 - 19000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 11 months ago Reference: 3116506
One of East Lancashire most innovative and inspirational manufacturing organisations, are looking for 2 dedicated Customer Service Advisors.

Based in the heart of Rossendale, our client offers not only a beautiful office environment but the chance to work with a dedicated team who are at the top of their game in the manufacturing industry.

Reed Business Support are once again proud to be representing a reputable company that are trend setters within their market. Our client is looking for bright and enthusiastic Customer Service Advisors, who will be part of a fast paced and vibrant office.

Your duties will include:
• Take inbound customer calls and emails, focusing on identifying needs, problems and changes in circumstances
• Processing customer orders accurately and managing the orders, assisting with any changes that may need doing
• Identify and manage customer complaints, ensuring a fair outcome. Logging each complaint accurately and striving to provide a satisfactory resolution
• Managing the company email inbox, responding to customer enquiries, orders and sample request
• Liaising with customers, updating them on their orders. As well as liaising with the warehouse team and relevant carriers ensuring orders are timely
• Assisting with general office administration when required

Our client has the following benefits to offer the right candidate:
• Full technical training and manual will be provided.
• The salary is £15k- £19k dependent on experience.
• The holidays are 28 days per annum which will increase up to a maximum 33 days following 5 full years’ service
• Pension scheme
• Childcare voucher scheme

If you are passionate about delivering exceptional customer service and can work well in a fast paced environment, then do not hesitate to send your CV through to Victoria O’Connor by replying to this advert or send directly to victoria.o'

Know anyone who may be interested? Reed offer £50s worth of shopping vouchers for successful referrals!

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