Reed recruitment are currently recruiting for a Customer Service Advisor on a permanent basis in the Swindon location.
You will be responsible for:
• Handling customer telephone enquiries
• Handling customer email enquiries
• Following standard daily customer service procedures
• Liaison with internal departments - Compliance, Operations and Accounts.
• Recording all customer queries
• Utilising various in-house customer service applications
• Problem solving any issues that may arise
• Recording customer expressions of dissatisfaction and complaints.
We are looking for:
Qualifications and Experience:
• Customer services experience
• Proven record of delivering quality and high customer service.
• A clear, professional phone manner.
• Excellent communication skills, both verbal & written.
• Self-motivator - happy to work in a fast paced environment.