We are currently recruiting Customer Service Specialist's for a local Leicester City Centre based company. This is a full time temporary position working, Monday to Friday 9am -5pm 37.5 hours per week. In the current climate this position is able to accommodate working from home.
Our vibrant forward thinking client are keen to appoint flexible, enthusiastic and energetic individuals who are happy to work hard when required and manage a good work life balance for this role. As our client is very forward thinking company who are ever adapting to their growing business needs. They know having a diverse, open culture fosters success and drives innovation and the types of people we would love to hear from are those that are:
Excited to help customers, Customers are at the centre of everything we do, everyone across the business deals with customers. In Operations, we’re at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about being their energy supplier.
Open minded, We’re a rapidly growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience.
Approachable, Everything we do in operations is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player.
Inclusive, We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry.
Committed to improvement, Our specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively looking for ways in which we can improve the customer experience and not be afraid to speak up.
A strong work ethic, A role in operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
What will the role involve; Talking to customers over the phone or via email, engaging with industry stakeholders, and highlighting inefficiencies all form part of the day to day role. Working in Operations, you’ll be at the heart of everything we do - working with customers. Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
If you are interested in our exciting Customer Service Specialist opportunity please apply through the web site or contact the local Leicester branch as we look forward in hearing from you.