Connecting...

Back to results list

Customer Service Advisor

Location: WAKEFIELD, WEST YORKSHIRE Salary: 15000.00 - 16000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 2 months ago Reference: 3109644
I am pleased to be working with a well-established Claims Management company requiring a Claims Advisor!

In your role, you will be the first point of contact for customers in crisis. You will be talking to the customers in their time of need: making a claim can often be a stressful time for them so you would need to ensure the process is as easy and efficient as possible. After your 3 weeks training you will spend interesting and varied days gathering information about from my client’s customers’ new claims, registering them accurately.

Key duties and responsibilities:

Deal with customers in an empathetic manner
Investigate and identify indemnity and liability issues
Identify cases for referral into repair network
Answer the telephone within agreed service standards
Answer the call with the recognised RTA salutation and identification
Ensure that the FCA/DPA rules are followed
Pass call to a senior member of staff if it becomes a complaint
Log calls on memo screen with sufficient information for others to follow
Deal with post items as required
Ensure any actions/promises are followed up
Ensure the caller has the correct details for further contact should it be necessary

The Applicant would need to have:

Deadline focus
Teamwork
Ability to cope under pressure
Previous claims/customer service experience
Communication
Customer focused
Good keyboard skills
Ability to problem solve

To gain a great career with a growing well established company please contact as soon as possible to be considered for this role.


Similar jobs