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Customer Service Advisor

Location: BURY ST. EDMUNDS, SUFFOLK, UNITED KINGDOM Salary: 23,000.00-23,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: X3-240283

 Reed business support are looking for a Customer Service Advisor to join our clients based in Bury St Edmunds. 

ROLE PURPOSE

Operational Delivery, Performance and Quality

-To provide a high quality service to all our customers and colleagues as part of the Customer Services Team

ACCOUNTABILITIES / RESPONSIBILITIES

• To deliver and maintain high levels of customer service when responding to customers enquiries within set quality standards, procedures and response times

• To take ownership for each interaction (housing, repair, income, tenancy, allocation and estate management, this list is not exclusive) to ensure enquires are handled appropriately and in a timely manner
• Champion the delivery of first class services with an ethos of ‘right first time’

• Work closely with all areas of the business to ensure customer complaints are responded to in a timely manner in accordance with policy and procedure, providing feedback where appropriate

• Liaising and responding to stakeholder and third parties, including but not exclusively The Ombudsman, MP and other representatives. Updating our stakeholder register

• To be collectively responsible with team for carrying out reception duties

• Support an open, honest and collaborative culture across the service and wider business, supporting and coaching colleagues to be focussed on performance and achieving excellent outcomes

KNOWLEDGE / SKILLS / EXPERIENCE

• Very well organised, with the ability to self-manage a diverse and varied workload, prioritising personal and team work effectively in order to produce high quality outcomes

• A high degree of initiative, resourcefulness, flexibility and a self-motivating approach, with an ability to work with minimal supervision but also with a clear understanding when issues need to be escalated

• Ability to think analytically, to apply skills and knowledge in new contexts and to problem solve

• Excellent communication skills including verbal, report writing, drafting letters and a competent level of ICT skills (Outlook, Word, Excel, PowerPoint and database usage)

• Good team working skills

If you would like to know more information on the role please Call Charlotte on 01473 295090

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