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Customer Service Advisor

Location: PRESTATYN, CLWYD, UNITED KINGDOM Salary: 10.61-10.61 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: about 2 months ago Reference: X3-239051

I am currently recruiting for customer service professionals to join an existing team based in Prestatyn where you will be required to provide outstanding service to valued customers to ensure a seamless customer journey.

Duties include

  • Inbound & outbound calls, emails and live chat providing high quality customer service
  • To project a professional company image during all interactions with both internal and external customers.
  • To receive and respond to all incoming enquiries in an agreed time frame with the aim of converting enquiries to appointments
  • Booking appointments 
  • Handling information requests over the telephone and by email
  • Provide rapid response 
  • Liaise with medical professionals 
  • Update systems and maintain confidential records 

Requirements for the role 

  • Accuracy and attention to detail
  • Flexible, conscientious, positive and innovative
  • Ability to be always ‘on the go’ aware and performing
  • Ability to thrive in a fast paced, target driven, high pressure demanding environment
  • Ability to cope with, receive and analyse high volume complex information
  • Able to personalise responses and show empathy

Essentials for the role

  • Possess excellent Customer Care Skills
  • Computer literacy
  • Previous work in high pressured environment
  • Excellent Telephone manner
  • Ability to work under pressure
  • Flexible and conscientious
  • Good team player
  • Be able to personalise their response and show empathy
  • Ability to thrive in a fast-paced environment

The working hours are shifts between 8am - 8pm and you will be required to work 2 Saturdays every 3 months 

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