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Customer Service Advisor

Location: WOODBRIDGE, SUFFOLK Salary: 8.00 - 9.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3108373
I am currently recruiting for my client based in Woodbridge for a Customer Support Advisor.

This is a ongoing temporary position. The pay rate will be between £8.00- £8.50 per hour depending on experience. 

Due to the location of this client your own transport would be needed.

The role will involve providing excellent customer service over the telephone and email and building a report with customers. You will provide operational support, encourage users to install the product and help customers with installation issues, faults raised by customers, hardware replacements and returns.

You will provide operational support via telephone and email
Trouble shooting installation issues and operating faults raised by customers.
Processing hardware replacements and returns.
Dispatched new kit orders.

You will be preparing reports on installations and reporting back to the project team. 

You will be working as part of a team to ensure customer satisfaction and must be a strong team player with excellent communication skills. 

You must be a competent PC user and have a good working knowledge of Excel, Word etc

The ideal candidate will have:

Strong communication skills verbal, telephone and written. 
Ability to manage time effectively
Able to use own initiative
Reliable and self motivated
Positive approach
Methodical approach

Training will be provided on in house systems and software and support ticket systems. You will be joining a team currently made up of one person but the business is expanding and you will be joining a great work environment. 

The working hours ideally will be Monday- Friday 9am- 5pm however these hours can be flexible to fit in with childcare etc 

This role is due to start immediately so please only apply if you can start immediately

Please send your CV to sheree.clarke@reedglobal.com  

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