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Customer Service Advisor

Location: BRISTOL, AVON Salary: 20400.00 - 20400.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 11 months ago Reference: 3105653
My client based in North Bristol are recruiting for a number of Inbound Contact Services Advisors

The positions are to start on the 6th November 2017 and are 6 month contracts initially leading into a permanent role.

Please note that due to the intensive 6-8 week training course, they cannot accommodate much holiday during your first 8 weeks after the start date.

The hours are Monday-Friday 35 hours per week. The shifts are Mon-Friday as follows:


Purpose of the role:
To manage the day to day relationship with the Dealer network either through inbound telephone calls or email.
To meet and exceed dealers expectations by dealing with their queries, concerns and complaints relating to their management of customers and online applications.

Duties include:
To respond in a friendly, supportive, helpful and timely manner to all dealers who contact via telephone and email
Provide dealers with accurate, relevant and useful information regarding all aspects of the scheme and the online application process
Ensure the complete and effective resolution of dealers immediate queries or concerns at the first point of contact
Update dealer records and contact history providing data accuracy and integrity
Support administrative processes in delivering the service requirements relating to dealer queries and the support of online applications
Manage and maintain the data accuracy and integrity of online applications
Actively represent the dealer throughout the organisation, highlighting trends, suggesting and implementing improvements and feeding back to colleagues
Pro-actively take ownership of dealer concerns and deliver the appropriate solution
Use sound judgment and take decisions, maximising dealer satisfaction challenging procedures where the scheme does not support this
Support new and ongoing business initiatives with the aim of promoting excellent customer experience
Work as part of a team and support colleagues

Skills and Experience required:
Excellent Customer Service experience – face to face or via telephone
Basic knowledge of PC literacy within a Windows environment
Clear and articulate telephone manner
A genuine interest in providing excellent Customer Service
Previous experience of working in a call centre environment - desirable
Working in a problem-solving environment
Experience of working to service levels

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