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Customer Service Advisor

Location: AVONMOUTH, AVON Salary: 18000.00 - 18000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 23 days ago Reference: 3103055
** Customer Service Advisor ** £17,857 - £21,009 pa DOE **

Hours: Monday - Friday 

Week 1: 8:00am - 4:00pm.
Week 2: 9:30am - 5:30pm.

Immediate starts available. 

Key Responsibilities:

Receiving 50-80 inbound calls per day.

• Take ownership and deal effectively with customer queries and requests for information, seeing them through to completion.
• Manage customer expectations and provide excellent levels of customer service.
• Process promptly and accurately, inbound sales enquiries, orders and credit notes.
• Agree prices within set parameters using the pricing tool for all new enquiries.
• Process promptly and accurately outgoing quotations including leads generated by AM’s and TAM’s.
• Promote products in cross-sell and up-sell opportunities appropriately.
• Convert and close orders following enquiries at every opportunity.
• Raise a quotation for every enquiry.
• Assist customers to resolve debtor issues.
• Support and participate with sales promotions, including outbound calls if required.
• Participate and travel to training events and other business activities.
• Manage customer complaints effectively ensuring that the customer is satisfied with the final outcome.

**Previous customer service experience essential **

** A telephone role play will be conducted as part of the interview process **





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