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Customer Service Advisor

Location: WARRINGTON, CHESHIRE Salary: 16500.00 - 17500.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 6 days ago Reference: 3094193
A client of mine based in the Warrington area are looking to recruit a Customer Care Advisor on a 6 month contract to be based in their brand new site near to the Gemini retail park. The vacancy is a very exciting opportunity for a candidate looking to get a foot in the door with a growing business.

If you are looking for an exciting opportunity to develop a long standing career, this may be the vacancy for you.

Our client are looking for self-driven, results orientated, good communicators who are able to work on own initiative, and are focused on producing high quality work to join their Customer Care team.

This is a 6 month fixed term contract with a salary of £16,500 - £17,500.

The working hours are between 08:00-18:00 Monday to Friday – 37.5 hours a week. The shifts are as follows:

08:00-16:30
08:30-17:30
09:00-17:30
09:30-18:00 – If you can only do the late shift this is acceptable.

There is also a Saturday morning 09:00 – 13:00 (1 in 4 Saturdays or less) which is paid overtime.



Role duties include:

• Answering inbound calls
• Adhering to KPI’s
• Action of emails in a prompt manner
• Booking and tracking collections
• Tracking of consignments
• Escalating customer queries and complaints to Customer Services Managers
• Ensuring that the company satisfies both its internal and external customer needs
• Keeping up to date with any organisational changes in products or services;
• All other reasonable requirements as specified by senior management



Role benefits;

• £16,500 -£17,500 pa dependent on experience
• 37.5 hours per week between 08:00-18:00 Monday to Friday. Weekend work is required on a rota basis (Currently 1 in 4 which is paid overtime)
• Free parking on site
• Excellent holiday package
• Full training provided
• Modern office surroundings
• Excellent benefits package
• Hard working team around you

Please apply directly or send your full and up to date CV to Elise.jones@reedglobal.com.

Best of luck with your application!



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