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Customer service advisor

Location: EDINBURGH, MIDLOTHIAN Salary: 9.62 - 9.62 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: 9 months ago Reference: 3083089
Reed have an exciting position available with a market leading financial institutions who are a leader of collaboration and put team work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking for Migration administrators to work within our Commercial Banking Client division, to process migration from an existing platform to a new platform.
Pay Rate: £9.62 per hour
Location: City Mark, Fountain Bridge, Edinburgh
Hours: Full time, 35 hours per week
Working Hours: Monday to Friday between 9am and 5pm and some flexible Sundays
Start date 14/09/2017
We are looking for someone who is passionate about customer service and administration, who puts customers at the heart of everything they do and are determined to make a difference.
Your core responsibilities will be:
Handle all customer requests efficiently and effectively to meet the customers' needs. Requests include updating customer’s data, changes to payment method / dates, PPP claims, refunds and taking payments.
All other customer service related account transactions and queries
Contribute to the team performance while achieving agreed individual objectives. Resolving customer complaints
You will need:
Previous Customer Care / Service experience would be desirable – this could be face to face, telephone or internet.
Has the confidence to deal with a variety of customer situations
Good PC / Keyboard skills
Listening skills
Interpersonal skills
Problem solving skills
Accuracy / Attention to detail

To take the next step towards a role that matters with a company that puts the customer at the heart of everything they do, click the apply button.

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