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Customer Service Advisor

Location: HALESWORTH, SUFFOLK Salary: 15000.00 - 15500.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3362001
Our client is an award winning general insurance and financial services organisation. They are proud of their leading status within the UK and even more proud of the relationships that they have with their customers.This company realises that its success comes strongly from the people they employ.They believe that hard work and commitment deserves generous rewards so they offer great benefits and development programes.

As a Customer Services Adviser you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and their customers are always happy. You will be part of providing an exceptional service to both existing customer base and new customers. On a day to day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm.

Key responsibilities include;
- Review and advise upon customer general insurance requirements
- Identify and initiate cross-selling opportunities and activities to new and existing customers
- Develop and sustain effective working relationships with customers
- Process and despatch renewal documentation to Agency standards
- Produce correspondence to required timeframes and quality standards

Key Requirements:
- Be able to communicate effectively, both written and verbal. This may include writing to customers such as post call letters
- Be able to problem solve, use own initiative and judgement
- Sales and customer service skills
- Have basic knowledge of insurance

This is a fantastic opportunity offering an attractive salary and full comprehensive training given. Interested? Please call Michelle Topley 01603 616190 or email Alternatively please apply online.

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