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Customer Service Advisor

Location: SOUTHWARK, LONDON Salary: 20000.00 - 20000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 13 days ago Reference: 3074814
My client, an innovative online furniture company based in London SE1, are looking to recruit Customer Service Advisors for their team. 

Their mission statement is 'make every home remarkable'.

They are a successful company with plans for huge projected growth. 

Salary is £20k per annum; this will rise to £21k after probation. They also offer an outstanding range of benefits, including share options. As the company grows these options are likely to be lucrative.

Hours of work are 8.45 - 5.45 , Monday to Friday, plus 2 weekend days per month (with time off in lieu).

The role mostly involves answering telephones and emails, providing customer information, handling transactions, responding to enquiries and converting them into sales/orders, and dealing with customer complaints as part of a multi channel department.

They are looking for someone with a passion for customer services and who can naturally deliver excellence. They want people with a positive attitude who are looking to develop as they continue to grow.  This is a fast paced energetic environment ; they are looking for people excited by an ever changing yet rewarding environment.



Main duties:

Providing a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organisation via traditional customer service channels
Responding to customer enquiries (phone/email) and provide information about a full range of products and services and supporting promotional campaigns
Managing and protecting customer information, including sensitive financial information, in accordance with relevant legislation
Following organisational complaints procedures, especially in relation to problems with deliveries
Liaising with Logistics third parties

Interested? Please apply online, and/or email your CV to robin.broster@reedglobal.com

Personal qualities:

Capable of dealing with customers (many of whom will be high net worth individuals) and their queries and concerns with tact, sensitivity, and minimal supervision
Problem solving skills
Cares about customers and colleagues demonstrating trust, openness and respect in dealings with people. 
Able to make a positive difference!
Demonstrates high energy, a positive individual with a ‘can do’, results driven approach and attitude
Tech-savvy; as an online start up company they are looking for bright, IT literate candidates that can become a key part of an innovative organisation
Strong team player who is always willing to get stuck in and support colleagues within the team and across the organisation to get the job done

Experience of using Zendesk is a huge advantage; knowledge of other CRM systems is also useful.

A customer service / call centre background is essential; you will be expected to deal with 50-60+ queries per day ('phone and email).

A background within Furniture, or other similar FMCGs, is an advantage, as is experience within e-commerce or start-up companies.

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