Reed Recruitment in Colchester are looking for multiple, immediately available Customer Service Administrators to work for a client based in the Colchester area.
The role is paying between £8.72 per hour dependent on experience. Monday-Friday with the position being Temporary/Ongoing. Main duties will include
- Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
- Communicate with customers about their orders, including any delays or changes in delivery
If you are available immediately and have the skills required for this position please click apply to express your interest.