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Customer Service Administrator

Location: WARRINGTON, CHESHIRE Salary: 9.00 - 9.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3087483
Reed Warrington are excited to be working with a successful based freight client in the Warrington area, who are looking to recruit multiple Customer Care Advisors to be based in their Warrington office near to the Gemini retail park. The vacancy is a very exciting opportunity for a candidate looking to get a foot in the door with a growing business, successful, local business.

This will be a temporary vacancy starting ASAP and lasting until January 2018 with the possibility of a permanent placement depending on success in the role.

The salary of this position is £16,500 - £17,500 dependant on experience. (Hourly pay rate of up to £9.00)

The working hours are between 08:00-18:00 Monday to Friday – 37.5 hours a week. The shifts are as follows:

08:00-16:30
08:30-17:30
09:00-17:30
09:30-18:00 – If you can only do one shift this is acceptable, dependant on candidates recruited.

There is also a Saturday morning 09:00 – 13:00 (1 in 4 Saturdays or less) which is paid overtime.

Our client are looking for self-driven, results orientated, good communicators who are able to work on own initiative, and are focused on producing high quality work to join their Customer Care team.

Role duties include:

• Answering inbound calls although this is only a small part of the role
• Responding to queries on emails and in-house portal
• Action of emails in a prompt manner
• Booking and tracking collections
• Tracking of consignments
• Escalating customer queries and complaints to Customer Services Managers

Person specification:

• Ability to work within a fast paced environment
• High attention to detail
• Quick Learner
• Confident / Assertive

Role benefits:

• Free parking on site
• Excellent holiday package
• Full training provided
• Modern office surroundings
• Excellent benefits package
• Hard working team around you

If you have recent customer service & administration experience and are available immediately then please get in touch ASAP by applying online or emailing me on David.Newman@Reedglobal.com

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