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Customer Service Administrator 1 Month Temp

Location: LONG STRATTON, NORFOLK Salary: 8 - 10 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: 3069666
Our client is a leading employer based in Long Stratton.  Due to increased workload they need an administrator to join the Customer Contact Team to support with a project.

Purpose of the role:

One off project to review the ‘Work In Progress’ backlog to ascertain which jobs have been logged by customers and remain outstanding. (There are currently around 1200 jobs to review). This will involve studying the data on the spreadsheet, recognising any customers that may have multiple jobs logged, contacting each and every customer to determine if they have any unresolved issues, rebooking and escalating jobs appropriately if necessary, and logging the outcome on the spreadsheet.

 

The nature of this project requires the individual to be working on their own and although the work is monotonous, this is a vital project so we need someone who is practical and proactive and will deal with the task in hand.

 

Essential:

Good Excel skills – need to know their way around Excel and able to manipulate data

Customer contact experience

Attention to detail

Proactive
 

Desirable:

Housing Management systems

Understanding of housing management
Benefits of being a Reed temporary employee:

Weekly Pay
• Holiday Pay – 28 days per annum
• Guaranteed offers of work
• Reed Rewards
• Life Assurance
• Pension
• Training & Development
• Reed Discount Club
• Eye Test & Spectacle Vouchers
• Reimbursed Police Checks
• E-Account for timesheets, payslips etc.
• Professional Temping Agreement
• First and Secondary points of contact



If you are interested in this opportunity, then please apply now or send your CV to andrea.makings@reedglobal.com or maxine.ettridge@reedglobal.com or call 01603 616190

Please note due to the high number of applications we anticipate we will receive for this post, if you have not heard from us within 5 working days, then your application has been unsuccessful.







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