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Customer Service Account Manager

Location: WOLVERHAMPTON, WEST MIDLANDS, UNITED KINGDOM Salary: 19,000-23,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 16
Posted: about 1 month ago Reference: X3-384274

I am currently recruiting for  6 MONTH FIXED TERM CONTRACT for a manufacturing client of mine within their Customer service team !

This role is responsible for providing outstanding customer service to customers in relation to their account, service and product needs

The role is telephone based and will have daily duties such as:

  • Incoming customer calls and returning calls following escalation needs
  • Handling technical queries in relation to the products 
  • Processing customer orders including proforma orders
  • Customer complaints and enquries
  • Updating the system and customer with delivery dates, delays etc 
  • Customer quotes, advising on pricing and stock availability 

The right candidate will have the opportunity for extension or permanent contract after the 6 months

The average hours of work will be 37.5 over 2 weeks. The hours of work will alternate every other week as follows:

Monday to Friday 8.00am to 4.30pm (30 lunch)

Monday to Thursday 9.00am to 5.30pm (30 lunch)
Friday 9.30am to 12.30pm

 

Please call LAURA MCCREADIE ON 01902 715 589 TO DISCUSS OR APPLY!

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