To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service related issues.
Hours of Work:
Tuesday - Saturday
Tuesday to Friday are 3 different shifts: 07.00 -15.30 , 09.00 - 17.30, 12.00 - 20.30 - Saturday is always 08.00 -16.00
Main Duties and Responsibilities
- To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
- To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
- Working with customers on daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advise customer latest booking times and documentation required.
- Booking shipment with use of company booking system.
- Supporting other departments within company – Customer Relationship Management/Transport/Operations and Sales
- Supplying customers with company Service information,
- Potential customer information to be given to the Sales department.