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Customer Service

Location: ST. HELENS, MERSEYSIDE Salary: 10.25 - 11.79 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 1 month ago Reference: 3079073
Reed Warrington are excited to be working with a global leading organisation based in St.Helens.

Our client is looking for Customer Services candidates with SAP experience to commit on a temporary basis for a period of 4-6 weeks. This period requires additional support in resolving incoming enquiries from customers, hauliers and internal colleagues, ensuring that the customer is the primary focus across the department, UK and international territories.

You will be rewarded by a fantastic benefit scheme including an onsite gym, free parking, bonuses and a basic salary of £20,000 - £23,000 (£10.25 - £11.79 per hour, 37.5 hours a week)

This is an exciting opportunity to join a globally known business, and to be part of a knowledgeable team as it goes through changes in the B2B customer service environment.

Main Accountabilities:

• Handling inbound and outbound enquiries relating to customer orders, deliveries, products and accounts in a professional and timely manner
• Processing customer orders into the SAP system
• Liaising with hauliers and the warehouse over delivery timescales to meet customer requirements
• Work with the Customer Services team to ensure all tasks are completed within agreed timescales, prioritising workloads accordingly
• Work with the sales teams (including customer visits where required) to proactively manage customer accounts, and make recommendations on products and/ or services that may be beneficial
• Assist with escalations to ensure a successful resolution
• Work with internal colleagues collaboratively and positively to improve the customer experience
• Work within agreed KPIs and targets for individual and team tasks
• Ensure the Knauf Values are adopted in everyday tasks

Experience, Qualifications & Skills:

• Excellent SAP knowledge (Essential)
• Excellent communication and problem solving skills
• Excellent verbal customer service skills
• Excellent written customer service skills
• Experience of working in a busy, changing, customer service department

If you have the skills and experience necessary then please contact me at scott.nevett@reedglobal.com


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