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Customer Relationship Manager

Location: SUTTON, SURREY, UNITED KINGDOM Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: X3-488097

I have a very exciting opportunity locally with an energy solution consultancy who are looking to expand their team through growth. They are looking to recruit a proven Relationship/Account manager to join their team.

You will be responsible for managing a portfolio of new and existing client accounts.  You will support and oversee end to end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.

Key responsibilities:  

  • Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
  • Creation of energy tenders and management of the overall process 
  • Manage product/service mix, pricing and margins according to agreed commercial targets
  • Monitor and receive information on market activities and provide relevant reports and information to clients
  • Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
  • Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries

Key Skills and Competences:

  • Experience in client account management
  • Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
  • Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
  • Able to resolve queries and disputes with clients and suppliers
  • Experienced leader with the ability to delegate and manage across systems and departments
  • Excellent presentation and interpersonal skills with good attention to detail


  • Knowledge of Salesforce
  • Previous experience working with energy suppliers
  • Experience of working with multi-site accounts or in the public-sector space
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