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Customer Relations Specialist

Location: PRESTON, LANCASHIRE Salary: 17000.00 - 19000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3100489
Do you have experience in Customer Relations or Complaints Handling?

Reed Business Support is recruiting on behalf of a busy and well established financial services provider based in Preston who are looking for a talented and experienced Customer Relations Specialist to join their team. This role is initially a 12 month fixed term contract.

Key tasks and responsibilities:
• Ensure complaints are investigated and dealt with in accordance with company policy, regulation and through agreed procedures.
• Achieve full understanding of the customer complaint through questioning.
• Determine the appropriate resolution in accordance with the facts and the policy details.
• Assist the customer to understand the issues and the basis for the decision through clear and effective communication/correspondence.
• Organise own work to achieve shared goals within company policy and procedures.
• Perform and authorise complex redress and interest calculations.
• The ability to liaise with the Financial Ombudsman Service on cases referred by the customer to a final decision stage.
• Assist Customer Relations Team Leader on technical issues, projects, and procedural/process changes.

You will be working 37 hours per week, Monday – Friday, shifts between 8am start and 6pm finish.

Salary offered: £17,000 - £19,000 (dependent on experience).

Fantastic benefits include:
• 23 days holiday in the first year, increasing by 1 each year on the anniversary of commencement date up to a maximum of 25 days plus bank holidays
• Single private medical cover
• Work place pension scheme
• A range of flexible benefits available after successful completion of 6 month probation period including buying/selling holidays (maximum of 5 days), annual subscriptions for magazines/wine club, discounts on retail vouchers, gym memberships etc. cycle to work schemes and childcare vouchers
• Discretionary company bonus scheme and salary reviews

Should you be interested in this role and have the relevant experience, please reply to this advert with your up to date CV attached.

Please note that due to high volumes, only short listed candidates will be contacted for a first stage telephone interview with a view to arranging a face to face interview. If you don't receive a call from us, unfortunately you haven't been short listed on this occasion.

Know anyone who may be interested? Reed offer £50s worth of shopping vouchers for successful referrals!

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