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Customer Relations Officer

Location: BOREHAMWOOD, HERTFORDSHIRE Salary: 20000.00 - 22000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3107734
My client is based in Borehamwood and has a vacancy for a Customer Relations Officer 

The main function of this role is to assess complaints received by the Company from initial analysis and investigation through to conclusion including communication of the decision with the insured, in a timely and efficient manner whilst always bearing in mind the prevailing regulatory requirements, in particular the principle of Treating Customers Fairly.

The responsibilities of the successful candidiate will be:

• Assessing and resolving to final decision customer complaints promptly via both the telephone and by written communication in a fair, professional and efficient manner, and in line with current regulations.
• Identifying and responding to the needs of customers, resolving queries by liaising with the person insured, client or relevant internal departments
• To undertake individual Root Cause Analysis to ensure corrections and improvements are carried out as necessary
• Inputting data and completing all related paperwork accurately
• Responding to changing priorities and achieving tasks quickly and efficiently
· Assisting with general department administration, ensuring that regulatory requirements are met at all times
• Taking an active role as a team member including supporting other team members
• Assist with the working practices for the Company in respect to complaints to meet legislative, regulatory and Company requirements
• Fulfil role requirements to ensure departmental objectives are achieved and departmental risks (including regulatory and reputational breaches)
are avoided
• Monitoring own workloads and where possible ensuring no company and regulatory standards are breached
• Seeking to achieve and exceed individual and team targets
• Playing a proactive role in maintaining work service standards
• Responding to changing priorities and ensuring tasks are completed quickly and efficiently
• Maintaining an acceptable level of attendance, punctuality and general time-keeping, acting as a role model to colleagues.
• Demonstrating a flexible and positive approach to changing requirements of the workplace.
• Ensuring that all company procedures are followed
• Following company regulations on Health and Safety and assisting in maintaining a safe and tidy working environment
• Other Ad-Hoc duties as delegated by Senior managers from time to time

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