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Customer Relations Advisor

Location: REDHILL, SURREY, UNITED KINGDOM Salary: 21,000-25,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 4
Posted: about 2 months ago Reference: X3-439094

An exciting opportunity has arisen for a Customer Relations Advisor joining a supportive team of Advisors and reporting to a dedicated Team Leader who will guide, train and develop you into the role.

If you are looking for a varied and interactive position then this is the one for you, as no two days are the same, plus the role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation, whilst protecting their information through the GDPR and data protection guidelines.

Main responsibilities will include:

  • Ensure exceptional customer service is provided to complainants
  • Adhere to company complaints policies & procedures
  • Acknowledging, drafting, and sending out complaints promptly written and verbally
  • Responding to all complaints within set time limits, systematically and fairly
  • Resolving customers’ queries within agreed authority
  • Investigating the cause of individual complaints
  • Gathering information from relevant departments
  • Ensure complaints are managed in line with certain regulation considerations ensuring complaints are managed fairly, accurately, and clearly
  • Make suggestions to improve processes and documentation to reduce complaint

The successful candidate will possess the following attributes:

  • Attentive listener
  • Problem solver
  • A team player, whilst also being able to work autonomously
  • Strong interpersonal skills and an excellent telephone manner
  • Ability to work well under pressure and to tight deadlines
  • Highly organised and possess strong planning skills
  • Positive and enthusiastic approach
  • Receptive to change  
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills
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