An exciting opportunity has arisen for a Customer Relations Advisor joining a supportive team of Advisors and reporting to a dedicated Team Leader who will guide, train and develop you into the role.
If you are looking for a varied and interactive position then this is the one for you, as no two days are the same, plus the role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation, whilst protecting their information through the GDPR and data protection guidelines.
Main responsibilities will include:
- Ensure exceptional customer service is provided to complainants
- Adhere to company complaints policies & procedures
- Acknowledging, drafting, and sending out complaints promptly written and verbally
- Responding to all complaints within set time limits, systematically and fairly
- Resolving customers’ queries within agreed authority
- Investigating the cause of individual complaints
- Gathering information from relevant departments
- Ensure complaints are managed in line with certain regulation considerations ensuring complaints are managed fairly, accurately, and clearly
- Make suggestions to improve processes and documentation to reduce complaint
The successful candidate will possess the following attributes:
- Attentive listener
- Problem solver
- A team player, whilst also being able to work autonomously
- Strong interpersonal skills and an excellent telephone manner
- Ability to work well under pressure and to tight deadlines
- Highly organised and possess strong planning skills
- Positive and enthusiastic approach
- Receptive to change
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills