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Customer Experience Manager

Location: LUTON, BEDFORDSHIRE Salary: 23000.00 - 27000.00 GBP Per Annum
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3111636
Are you great at engaging people and building relationships?

Are you looking to get out of the office into a field based role?

Are you flexible and adaptable with regards to working hours?

About Us:

As the UK's leading supplier of personal credit products, we exist to help people when others won't. Our recent expansion means we're looking for Customer Experience Managers to join our teams across the country.

It's a responsible and rewarding position that involves attending appointments at people's homes, assessing their circumstances, and setting up the necessary processes to lend them manageable sums of money, so we're looking for outgoing, friendly people who are great listeners and naturally compassionate.


Our Customer Experience Managers come from all walks of life, though a background in retail/sales/finance or customer support can be helpful. You'll be organised and reliable, with a sensible attitude towards personal finances, but what matters most is your empathy and ability to connect with people.

We have full-time opportunities available, including some evenings and weekends, on a standard shift pattern. You will need your own car, but we pay mileage expenses for all business miles. We'll also equip you with a company smartphone.

Friendly and reassuring, you'll be meeting with our customers face-to-face, collecting payments and offering personalised loans. You might be helping them to repair their car, buy school uniforms or manage demanding financial occasions like Christmas. Whatever their situation, your work will help make a huge difference to their lives.

We provide full training and ongoing support as you settle into your role. What matters most is that you're organised and reliable, with a compassionate ear and a sensible attitude towards personal finances. In return, you can expect a varied and rewarding role, with real scope for career progression. Your own car is essential and we pay mileage expenses for all business miles.

Hours: Full time (37.5 per week)

Clean driving licence and own transport.
Flexible working hours

If you are interested in working in a fast paced, engaging role please apply below:

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