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Customer Contact Officer

Location: YORK, NORTH YORKSHIRE Salary: 10.00 - 11.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3064819

REED are proud to present a temporary ongoing position for a Customer Contact Officer to work for NYP at their Fulford Road site. 

Job Title: Customer Contact Officer
Pay Rate: £10 - £11 per hour
Location: Fulford Road, York
Hours: Working to the following shift pattern 2 x 0800 – 1730, 2 x 1000 – 1930, 2 x 1530 – 2200, 4 x REST DAYS
Contract Length: Temporary Ongoing (likely to be for 6 months and could go permanent)
Main Responsibilities:

• To receive telephone calls from members of the public, other agencies and NYP staff
• To disseminate information and to ensure prompt connection of calls to the appropriate extension/ department/ officer
• To receive enquiries from and give advice to members of the public by telephone ensuring they are dealt within a courteous and efficient manner in line with NYP service standards
• To send messages to officers/ departments using available technology
• To liaise with off-going and oncoming supervisors in order to highlight technical or operational problems
• To report urgent technical problems to the Duty Supervisor
The ideal candidate will have:
• Excellent communication skills
• Excellent customer service skills
• Excellent typing and IT skills
• The ability to work well individually as well as part of a team
• The ability to work under pressure, prioritising work to meet tight deadlines

If you would like to be considered for this role please email an up-to-date copy of your CV to Or for further information please call Ellouise on 01423 503 194.

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