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Customer Contact Officer

Location: york Salary: 10.98 - 10.98 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 days ago Reference: 3064614
We currently have a fantastic opportunity to work with a key client of ours based in York who are looking for a new team of Customer Contact Officers to meet a recent high demand of enquiries. The role is initially for 6 months but does have the potential to go permanent.

The position is full time working for the Police Contact Centre where you will be required to work on a rolling shift pattern of 7 days on and 4 days off. There are 3 shift times between the hours of 8am and 10pm that you would be required to work.

The key responsibilities of this role are -  

To receive telephone calls from members of the public, other agencies and Police staff. 
To disseminate information and to ensure prompt connection of calls to the appropriate Extension/Department/Officer.
To receive enquiries from and give advice to members of the public by telephone ensuring they are dealt with in a courteous and efficient manner in line with Police service standards.
To send messages to Officers/Departments using available technology.
To liaise with off-going and oncoming supervisors in order to highlight technical or operational problems.
To report urgent technical problems to the Duty Supervisor.

Essential skills you will need to be successful in this role are -

Excellent communication skills
Excellent customer service skills
Excellent typing and IT skills and systems knowledge
Ability to work well as an individual and as part of a team
Able to work under pressure, prioritising work to meet tight Timescales
Ability to identify key decision points and make decisions to meet the business process requirements
You must be available to work any of the shifts detailed above.

Please note there is a vetting process you would go through in order to be successful therefore you would be required to attend interview immediately if selected,

If you believe you possess the skills required to be successful in this role and can be available to start work full time work from the beginning of September in order to undertake relevant training please apply today with an up to date CV.  This is a fantastcic opportunity if you are looking for a long term career with the Police. 



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